Returns & Exchanges

At Zishta, we strive to ensure your handcrafted home essentials meet the highest standards of quality and traditional craftsmanship. If you are not completely satisfied with your purchase, our hassle-free return policy allows for exchanges or refunds within 15 days of delivery.

1

Initiate Request

Contact our customer support team via email or our online portal with your order number and photographs of the item to begin the return process.

2

Quality Inspection

Once your request is approved, ensure the product is in its original, unused condition with all traditional packaging intact for a successful review.

3

Secure Packaging

Carefully pack the items using the original materials to prevent damage during transit, as handcrafted goods are delicate and require extra protection.

4

Pickup and Refund

We will arrange a reverse pickup from your address; once the item passes our quality check at the warehouse, your refund or exchange will be processed within 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing